{"id":24,"date":"2024-04-01T14:10:27","date_gmt":"2024-04-01T06:10:27","guid":{"rendered":"https:\/\/www.acode.com\/en\/?page_id=24"},"modified":"2025-09-16T10:43:35","modified_gmt":"2025-09-16T02:43:35","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/www.acode.com\/en\/support-ticket\/","title":{"rendered":"Support &#8211; Form"},"content":{"rendered":"<h3 style=\"text-align: center;\"><span style=\"font-size: 18pt;\">Contact Technical Support Form<\/span><\/h3>\n<p style=\"text-align: center;\">Our support team is here to help! Simply fill out the form below and provide as much detail as possible. This will ensure we can respond promptly and accurately to your inquiry.<\/p>\n<hr \/>\n<p>Please include:<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4532-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"4532\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/24#wpcf7-f4532-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4532\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4532-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Email : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-174\"><input size=\"40\" maxlength=\"45\" minlength=\"4\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-174\" \/><\/span> <\/label>\n<\/p>\n<p><label> First Name : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-677\"><input size=\"40\" maxlength=\"30\" minlength=\"4\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"text-677\" \/><\/span> <\/label>\n<\/p>\n<p><label> Last Name : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-973\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-973\" \/><\/span> <\/label>\n<\/p>\n<p><label> Company Name :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-72\"><input size=\"40\" maxlength=\"50\" minlength=\"4\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-72\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-151\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-151\" \/><\/span> <\/label>\n<\/p>\n<p><label> Category :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-661\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-661\"><option value=\"Cash Drawer Trigger\">Cash Drawer Trigger<\/option><option value=\"Cash Drawer\">Cash Drawer<\/option><option value=\"Customer Display\">Customer Display<\/option><option value=\"Others\">Others<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Model :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-943\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-943\" \/><\/span> <\/label>\n<\/p>\n<p><label> Type Number :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-403\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-403\" \/><\/span> <\/label>\n<\/p>\n<p><label> Serial Number :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-462\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-462\" \/><\/span> <\/label>\n<\/p>\n<p><label> Operation System :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-146\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-146\"><option value=\"None\">None<\/option><option value=\"Android\">Android<\/option><option value=\"Windows 11\">Windows 11<\/option><option value=\"Windows 7\/8\/10\">Windows 7\/8\/10<\/option><option value=\"Windows XP\">Windows XP<\/option><option value=\"MacOs\">MacOs<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> How Can We Help you ?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-539\"><textarea cols=\"40\" rows=\"10\" maxlength=\"500\" minlength=\"30\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"textarea-539\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<hr \/>\n<h5><u>Technical Support Service<\/u><\/h5>\n<p>We will make commercially reasonable efforts to provide technical help, but cannot guarantee all problems will be fixed or that any item will be error-free.<\/p>\n<p>Standard support offers product-specific help for all current products within warranty period. Please send your request for assistance via Contact Technical Support Form.<\/p>\n<p>Support Process : report your Product problems and provide the following information :<\/p>\n<ul>\n<li style=\"list-style-type: '- ';\">product information including Model No. , Type No. and Serial No. (information are printed on the product serial number label)<\/li>\n<li style=\"list-style-type: '- ';\">a detailed description of the problem including instructions to duplicate the problem<\/li>\n<li style=\"list-style-type: '- ';\">the names and versions of any operating systems<\/li>\n<li style=\"list-style-type: '- ';\">technical contact information (including name, phone number and email address)<\/li>\n<\/ul>\n<p>We may ask Buyer to take steps\/actions to see if the problem is related to the Product. You must cooperate with us reasonably during this process.<\/p>\n<p>*If the issue is unclear, we may request customers to upload a video for reference. We&#8217;ll provide a secure upload link and password\u2014for safety, no personal passwords will be required. Please note that we accept video files only, preferably in MP4 or MOV format.<\/p>\n<p>A support assistance is also closed if Buyer does not respond a request for information or status for a period of 10 working days.<\/p>\n<p>We have no obligation to provide support service :<\/p>\n<ul>\n<li style=\"list-style-type: '- ';\">when non-approved hardware, tools, or software have been added to the Product<\/li>\n<li style=\"list-style-type: '- ';\">for Product damaged by, or Product failures caused by Buyer<\/li>\n<li style=\"list-style-type: '- ';\">for problems that cannot be replicated\/reproduced in running the Product in a specified configurations\/specifications<\/li>\n<\/ul>\n<p>Business Hours : Monday to Friday, 9:00am to 5:00pm Hong Kong Time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Technical Support Form Our support team is here to help! Simply fill out the form below and provide as much detail as possible. This will ensure we can respond promptly and accurately to your inquiry. Please include: Technical Support Service We will make commercially reasonable efforts to provide technical<span class=\"more-link\"><a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">Continue Reading<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"hf_cat_page":[170],"class_list":["entry","author-masteradmin","post-24","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Support - Form &#8211; acode.com<\/title>\r\n<meta name=\"description\" content=\"Standard support offers product-specific help for Acode HK products. 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