{"id":24,"date":"2024-04-01T14:10:27","date_gmt":"2024-04-01T06:10:27","guid":{"rendered":"https:\/\/www.acode.com\/en\/?page_id=24"},"modified":"2026-10-21T16:19:34","modified_gmt":"2026-10-21T08:19:34","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/www.acode.com\/en\/support-ticket\/","title":{"rendered":"Support &#8211; Form"},"content":{"rendered":"<h1 style=\"text-align: center;\">Contact Technical Support Form<\/h1>\n<p style=\"text-align: center;\">Our support team is ready to assist. Please complete the form below with detailed information so we can provide a prompt and accurate response.<\/p>\n<hr \/>\n<p><strong>Please include:<\/strong><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4532-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"4532\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/24#wpcf7-f4532-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4532\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4532-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Email : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-174\"><input size=\"40\" maxlength=\"45\" minlength=\"4\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-174\" \/><\/span> <\/label>\n<\/p>\n<p><label> First Name : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-677\"><input size=\"40\" maxlength=\"30\" minlength=\"4\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"text-677\" \/><\/span> <\/label>\n<\/p>\n<p><label> Last Name : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-973\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-973\" \/><\/span> <\/label>\n<\/p>\n<p><label> Company Name :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-72\"><input size=\"40\" maxlength=\"50\" minlength=\"4\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-72\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject : (Required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-151\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-151\" \/><\/span> <\/label>\n<\/p>\n<p><label> Category :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-661\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-661\"><option value=\"Cash Drawer Trigger\">Cash Drawer Trigger<\/option><option value=\"Cash Drawer\">Cash Drawer<\/option><option value=\"Customer Display\">Customer Display<\/option><option value=\"Others\">Others<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Model :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-943\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-943\" \/><\/span> <\/label>\n<\/p>\n<p><label> Type Number :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-403\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-403\" \/><\/span> <\/label>\n<\/p>\n<p><label> Serial Number :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-462\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-462\" \/><\/span> <\/label>\n<\/p>\n<p><label> Operation System :<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-146\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-146\"><option value=\"None\">None<\/option><option value=\"Android\">Android<\/option><option value=\"Windows 11\">Windows 11<\/option><option value=\"Windows 7\/8\/10\">Windows 7\/8\/10<\/option><option value=\"Windows XP\">Windows XP<\/option><option value=\"MacOs\">MacOs<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> How Can We Help you ?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-539\"><textarea cols=\"40\" rows=\"10\" maxlength=\"500\" minlength=\"30\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"textarea-539\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<h3><strong>Technical Support<\/strong><\/h3>\n<p>We will make commercially reasonable efforts to provide technical assistance; however, we cannot guarantee that every issue will be resolved or that all products will operate without errors.<\/p>\n<p>Standard technical support is available for all current products that are within the warranty period. To request assistance, please contact us through our Technical Support Contact Form.<\/p>\n<h3><strong>Support Request Process :<\/strong><\/h3>\n<p>When reporting a product issue, please provide the following information:<\/p>\n<ol>\n<li>Product information, including the <strong>Model Number<\/strong>, <strong>Type Number<\/strong>, and <strong>Serial Number<\/strong> (found on the product label).<\/li>\n<li>A detailed description of the issue, including the steps required to reproduce the problem.<\/li>\n<li>Operating system details, including the name and <strong>version of the operating system<\/strong> in use.<\/li>\n<li>Technical contact information, including <strong>your name and email address<\/strong>.<\/li>\n<\/ol>\n<p>To assist with troubleshooting, we may ask you to perform certain tests or actions to determine whether the issue is related to the product. Your reasonable cooperation during this process is appreciated.<\/p>\n<h3><strong>Video Submission (If Required)<\/strong><\/h3>\n<p>If the issue cannot be clearly identified, we may request a video recording for further analysis. A secure upload link and password will be provided. For security reasons, we will never request your personal passwords.<\/p>\n<p>Please note:<\/p>\n<ul>\n<li>Video files only.<\/li>\n<li>Preferred formats: MP4 or MOV.<\/li>\n<\/ul>\n<h3><strong>Support Case Closure<\/strong><\/h3>\n<p>A support case may be closed if we do not receive a response to our requests for information or status updates within 10 business days.<\/p>\n<h3><strong>Support Exclusions<\/strong><\/h3>\n<p>Technical support may not be available under the following circumstances:<\/p>\n<ol>\n<li>Unapproved hardware, software, tools, or accessories have been added to or used with the product.<\/li>\n<li>The product has been damaged, misused, modified, or the failure was caused by the buyer.<\/li>\n<li>The reported issue cannot be reproduced when the product is operated according to the specified configuration, requirements, or operating conditions.<\/li>\n<\/ol>\n<h3>\n<strong>Business Hours :<\/strong><\/h3>\n<p>Monday to Friday<br \/>\n9:00 AM &#8211; 5:00 PM (Hong Kong Time)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Technical Support Form Our support team is ready to assist. Please complete the form below with detailed information so we can provide a prompt and accurate response. Please include: Technical Support We will make commercially reasonable efforts to provide technical assistance; however, we cannot guarantee that every issue will<span class=\"more-link\"><a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">Continue Reading<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"hf_cat_page":[444],"class_list":["entry","author-masteradmin","post-24","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Acode Support Ticket | Technical Help &amp; Product Assistance<\/title>\r\n<meta name=\"description\" content=\"Submit your Acode support ticket online for fast, accurate technical assistance. 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