{"id":5305,"date":"2025-07-15T10:19:36","date_gmt":"2025-07-15T02:19:36","guid":{"rendered":"https:\/\/www.acode.com\/en\/?p=5305"},"modified":"2025-11-09T15:34:53","modified_gmt":"2025-11-09T07:34:53","slug":"acode-cash-drawer-trigger-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.acode.com\/en\/acode-cash-drawer-trigger-troubleshooting\/","title":{"rendered":"Cash Drawers Trigger Troubleshooting"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"font-size: 24px;\">Cash Drawer Trigger\u00a0 &#8211;\u00a0 <a href=\"https:\/\/www.acode.com\/en\/troubleshooting\/\">Troubleshooting<\/a><\/span><\/h1>\n<p>This guide covers common issues across models like AT10PB, AT10U3, AT10ME, AT10M3, and AT10M3-S. Learn how to test functionality, resolve power-related shutdowns, fix open\/close detection errors, and interpret LED indicators for smooth POS integration.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8533\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/11\/150-100.Gear_.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #339966;\"><strong><a style=\"color: #339966;\" href=\"#AT10PB\">AT10PB<\/a>\u00a0 \u00a0<a style=\"color: #339966;\" href=\"#AT10U3\">AT10U3<\/a>\u00a0 \u00a0<a style=\"color: #339966;\" href=\"#AT10ME\">AT10ME<\/a>\u00a0 \u00a0<a style=\"color: #339966;\" href=\"#AT10M3\">AT10M3<\/a>\u00a0 \u00a0<a style=\"color: #339966;\" href=\"#AT10M3-S\">AT10M3-S<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 id=\"AT10PB\"><strong>AT10PB Push Button Cash Drawer Trigger<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8526 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/11\/150-100-PB.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<style type=\"text\/css\">.ufaqsw-title-name-default_4373{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_4373{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_4373 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_4373 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_4373 ufaqsw-toggle-title-area-default_4373\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_4373\"\n\t\t\taria-label=\" TS2-3000-011 - Why does the Push Button Trigger always shut down when connected to a power bank ?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\"> TS2-3000-011 - Why does the Push Button Trigger always shut down when connected to a power bank ?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_4373 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_4373\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_4373\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<p>&nbsp;<\/p>\n<h4><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\">Why the AT10PB always shut down when using a power bank or smart power adapter?<\/span><\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7609 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/09\/PB.webp\" alt=\"\" width=\"350\" height=\"200\" \/><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The AT10PB Cash Drawer Trigger is a low-power consumption device and draws minimal current. Some portable power banks or Smart power adapter will automatically disable output if they detect very low current \u2014 mistakenly assuming no device is connected. This may cause unexpected power shutdowns.<\/span><\/p>\n<h4><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udee0\ufe0f <span style=\"color: #339966\">Solution Options<\/span><\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Use a basic USB-C or USB-A DC5V power adapter<\/strong><\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7658 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/09\/power-adapter.webp\" alt=\"\" width=\"330\" height=\"181\" \/><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Use a power bank with &#8220;Always-On&#8221; mode<\/strong> \u2014 designed to keep output active even under low current draw<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Upgrade to AT10M3 Cash Drawer Trigger :<\/strong><\/span>\n<ul>\n<li>\n<h4><span style=\"font-family: arial, helvetica, sans-serif\">AT10M3 Mobile Cash Drawer Trigger<\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The <a href=\"https:\/\/www.acode.com\/en\/product\/at10m3-pb-battery-operated-push-button-cash-drawer-trigger\/\"><strong>AT10M3 Cash Drawer Trigger<\/strong> <\/a>supports <strong>DC5V input<\/strong>, making it fully compatible with standard USB power plug\u00a0 and portable power banks.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">It also supports <strong>online charging<\/strong>, allowing continuous operation while connected to a power source \u2014 including mobile power banks.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We&#8217;re here to help\u2014<a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions.<\/a><\/span><\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<style type=\"text\/css\">.ufaqsw-title-name-default_5329{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5329{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5329 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5329 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5329 ufaqsw-toggle-title-area-default_5329\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5329\"\n\t\t\taria-label=\"TS2-3000-010 \u200b\u200b- AT10PB Check the equipment for proper functionality.\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3000-010 \u200b\u200b- AT10PB Check the equipment for proper functionality.<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5329 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5329\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5329\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<p>&nbsp;<\/p>\n<h4><span style=\"font-size: 14pt;font-family: arial, helvetica, sans-serif\"><strong>AT10PB Check the equipment for proper functionality.<\/strong><\/span><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8064 size-full alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/09\/10PB-Menu.webp\" alt=\"\" width=\"400\" height=\"278\" \/><br \/>\n<\/span><\/p>\n<h4><strong><span style=\"font-size: 14pt\">10PB LED Status Guide &amp; Troubleshooting<\/span><\/strong><\/h4>\n<p><strong>\u00a0A. Normal Operation<\/strong><\/p>\n<ul>\n<li>\ud83d\udfe2 <strong>Green LED (2) ON<\/strong>: Power is connected and ready<\/li>\n<li>\ud83d\udd34 <strong>Red LED (4) ON<\/strong>: Trigger signal is active<\/li>\n<\/ul>\n<hr \/>\n<p><strong>\u00a0B. Both LEDs OFF<\/strong><\/p>\n<p>If neither LED is lit:<\/p>\n<p>Action Steps:<\/p>\n<ul>\n<li>Plug in the USB power cable using a <strong>DC 5V USB power adapter<\/strong><\/li>\n<li>Verify that both the <strong>USB cable<\/strong> and <strong>adapter<\/strong> are functioning properly<\/li>\n<li>If everything checks out but the LEDs remain off, the <strong>10PB unit may be faulty<\/strong> \u2192 Please return it to the factory for inspection<\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udfe2\ud83d\udd34 <strong>C. Both Green &amp; Red LEDs ON<\/strong><\/p>\n<h4>\ud83e\uddea Troubleshooting Steps:<\/h4>\n<ol start=\"1\">\n<li><strong>Disconnect<\/strong> the USB power cable (Port 1) and RJ cable (Port 3)<\/li>\n<li><strong>Reconnect<\/strong> the USB power cable and observe LED behavior<\/li>\n<\/ol>\n<hr \/>\n<p>\ud83d\udd34 <strong>Red LED Behavior:<\/strong><\/p>\n<ul>\n<li><strong>Flashes once when button is pressed<\/strong> \u2192 Check the <strong>cash drawer<\/strong> and its <strong>cable<\/strong> \u2192 This test confirms drawer status; an open drawer may trigger the flash. Flashes once when the button is pressed again; the USB power cable needs to be disconnected<\/li>\n<li><strong>Stays solid (no flash)<\/strong> \u2192 Disconnect USB power for <strong>30 seconds<\/strong>, then reconnect \u2192 If issue persists, the <strong>10PB may be damaged<\/strong> \u2192 Return to factory for inspection<\/li>\n<li><strong>Does not light at all<\/strong> \u2192 If Green LED is ON but Red LED remains OFF \u2192 Likely a <strong>hardware fault<\/strong> \u2014 return to factory for repair<\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We&#8217;re here to help\u2014<a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions.<\/a><\/span><\/p>\n<hr \/>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<p>&nbsp;<\/p>\n<hr \/>\n<h4 id=\"AT10U3\"><strong>AT10U3 USB Cash Drawer Trigger<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8527 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/11\/150-100-UB.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<style type=\"text\/css\">.ufaqsw-title-name-default_2345{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_2345{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_2345 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2345 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2345 ufaqsw-toggle-title-area-default_2345\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_2345\"\n\t\t\taria-label=\"TS2-03010-010 - How to Set Up &amp; Test the AT10U3 USB Cash Drawer Trigger on Windows ?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-03010-010 - How to Set Up &amp; Test the AT10U3 USB Cash Drawer Trigger on Windows ?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2345 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_2345\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_2345\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<p>&nbsp;<\/p>\n<h4><span style=\"font-family: georgia, palatino, serif\"><strong><span style=\"font-size: 14pt\">How to Set Up &amp; Test the AT10U3 USB Cash Drawer Trigger on Windows ?<\/span><\/strong><\/span><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7612 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/09\/AT10BU.webp\" alt=\"\" width=\"350\" height=\"200\" \/><\/p>\n<p><span style=\"font-size: 14pt\"><strong>Setup &amp; Troubleshooting Guide for USB Trigger Module<\/strong><\/span><\/p>\n<p><strong>A. Hardware Connection<\/strong><\/p>\n<ul>\n<li>Plug the <strong>USB trigger module<\/strong> into your PC.<\/li>\n<li>Connect the <strong>cash drawer<\/strong> to the trigger using an <strong>RJ11\/RJ12 cable<\/strong>.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>B. Driver Installation<\/strong><\/p>\n<ul>\n<li>Most USB triggers require a <strong>virtual COM port driver<\/strong>.<\/li>\n<li>If Windows doesn\u2019t install it automatically, download the correct driver from the <button type=\"button\" data-url=\"https:\/\/www.acode.com\/en\/ads-12-16-inch-cash-drawer\/\">ACODE Driver Downloads page<\/button>.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>C. COM Port Identification<\/strong><\/p>\n<ul>\n<li>Open <strong>Device Manager<\/strong> \u2192 Expand <strong>Ports (COM &amp; LPT)<\/strong>.<\/li>\n<li>Note the COM port assigned to the USB trigger (e.g., <strong>COM3<\/strong>).<\/li>\n<\/ul>\n<hr \/>\n<p><strong>D. Testing Tools<\/strong><\/p>\n<ul>\n<li>Launch the <strong>ACODE Cash Drawer &amp; Customer Display Testing Tool<\/strong>.<\/li>\n<li>Alternatively, use a terminal program like <strong>PuTTY<\/strong> to send commands to the COM port.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>E. Drawer Activation Test<\/strong><\/p>\n<p>Send any data to the COM port using:<\/p>\n<ul>\n<li>Terminal software<\/li>\n<li>POS software<\/li>\n<li>ACODE Testing Tool<\/li>\n<\/ul>\n<p>If successful, the drawer should open.<\/p>\n<hr \/>\n<p><strong>F. POS Software Configuration<\/strong><\/p>\n<p>In your POS system settings:<\/p>\n<ul>\n<li>Select <strong>Serial Cash Drawer<\/strong><\/li>\n<li>Choose the correct <strong>COM port<\/strong><\/li>\n<li>Use the built-in <strong>test function<\/strong> to verify operation<\/li>\n<\/ul>\n<hr \/>\n<p><strong>G. LED Status &amp; Troubleshooting<\/strong><\/p>\n<p>LED Indicators:<\/p>\n<ul>\n<li>\ud83d\udfe2 <strong>Green LED ON<\/strong>: Power is active<\/li>\n<li>\ud83d\udd34 <strong>Red LED ON<\/strong>: Trigger signal is ready<\/li>\n<\/ul>\n<p>If both LEDs are ON:<\/p>\n<ol start=\"1\">\n<li>Press the <strong>test button<\/strong> or send a command<\/li>\n<li>Observe the Red LED behavior:<\/li>\n<\/ol>\n<div>\n<table style=\"width: 80%\" border=\"1\">\n<thead>\n<tr>\n<th>\ud83d\udd34 Red LED Behavior<\/th>\n<th>Action<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Flashes once<\/strong><\/td>\n<td>Check the drawer and cable. Reconnect and retest.<\/td>\n<\/tr>\n<tr>\n<td><strong>Stays ON (no flash)<\/strong><\/td>\n<td>Disconnect USB for 30 seconds, then reconnect. If unresolved, unit may be damaged.<\/td>\n<\/tr>\n<tr>\n<td><strong>Does not light at all<\/strong><\/td>\n<td>If Green LED is ON but Red LED remains OFF, the unit likely needs repair.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We&#8217;re here to help <a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions<\/a>.<\/span><\/p>\n<hr \/>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<li><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<style type=\"text\/css\">.ufaqsw-title-name-default_5536{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5536{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5536 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5536 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5536 ufaqsw-toggle-title-area-default_5536\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5536\"\n\t\t\taria-label=\"TS2-3010-011 - AT10U3 Cash Drawer Trigger cannot detect cash drawer open\/close status ?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3010-011 - AT10U3 Cash Drawer Trigger cannot detect cash drawer open\/close status ?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5536 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5536\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5536\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<h4><span style=\"font-size: 14pt\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">T10U3 Cash Drawer Trigger cannot detect cash drawer open\/close status ?<\/span><\/strong><\/span><\/h4>\n<p><strong><span style=\"font-size: 12pt;font-family: arial, helvetica, sans-serif\">Common Reasons &amp; Fixes :<\/span><\/strong><\/p>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">A. Cash Drawer Lacks a Sensor<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Not all cash drawers have built-in sensors to detect open\/close status.<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><span style=\"color: #339966\">Solution: <\/span>Confirm with the manufacturer whether your drawer supports status detection via RJ11\/RJ12 pins (typically pins 3 &amp; 6).<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Trigger Model Doesn\u2019t Support Status Detection , Please check cash drawer sensor type.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">B. Incorrect Sensor Type Configuration :\u00a0<\/span><\/strong><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u00a0 \u00a0 \u00a0 \u00a0Cash drawers use either:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Normal Open (NO): Sensor circuit is open when drawer is closed.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Normal Close (NC): Sensor circuit is closed when drawer is closed.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">C. POS Software Doesn\u2019t Poll Status :\u00a0<\/span><\/strong><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Your POS system must actively check the COM port for status return codes.<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><span style=\"color: #339966\">Solution:<\/span> Integrate status polling in your POS software.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">We&#8217;re here to help\u2014<a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions.<\/a><\/span><\/p>\n<hr \/>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<style type=\"text\/css\">.ufaqsw-title-name-default_5538{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5538{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5538 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5538 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5538 ufaqsw-toggle-title-area-default_5538\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5538\"\n\t\t\taria-label=\"TS2-3010-012 - AT10 Trigger LED Indicator Guide :\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3010-012 - AT10 Trigger LED Indicator Guide :<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5538 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5538\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5538\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<h4><span style=\"font-size: 14pt;font-family: arial, helvetica, sans-serif\">Step-by-Step Setup &amp; Testing (Windows \/ Android Version)<\/span><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><strong>A. Connect Cash Trigger<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Plug in the Cash Trigger to the appropriate port on your device.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif\">B. Check Indicator Lights Under RJ-Port<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Send an open cash drawer command or pass button to test.<\/span><\/li>\n<\/ul>\n<div>\n<div>\n<table style=\"height: 144px;width: 92.4304%;border-color: #dedede\" border=\"1\">\n<thead>\n<tr style=\"height: 24px\">\n<th style=\"height: 24px;width: 36.2681%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">LED Status<\/span><\/strong><\/th>\n<th style=\"height: 24px;width: 89.2247%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">Description<\/span><\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 24px\">\n<td style=\"height: 24px;width: 36.2681%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udfe2 Green LED ON<\/span><\/strong><\/td>\n<td style=\"height: 24px;width: 89.2247%\"><span style=\"font-family: arial, helvetica, sans-serif\">Power supply is normal.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"height: 24px;width: 36.2681%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udfe2 Green LED OFF<\/span><\/strong><\/td>\n<td style=\"height: 24px;width: 89.2247%\"><span style=\"font-family: arial, helvetica, sans-serif\">No power input or the trigger may be damaged.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"height: 24px;width: 36.2681%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34 Red LED ON<\/span><\/strong><\/td>\n<td style=\"height: 24px;width: 89.2247%\"><span style=\"font-family: arial, helvetica, sans-serif\">Cash drawer trigger is ready.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"height: 24px;width: 36.2681%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34 Red LED OFF<\/span><\/strong><\/td>\n<td style=\"height: 24px;width: 89.2247%\"><span style=\"font-family: arial, helvetica, sans-serif\">Trigger may be damaged.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px\">\n<td style=\"height: 24px;width: 36.2681%\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34 Red LED lights up slowly<\/span><\/strong><\/td>\n<td style=\"height: 24px;width: 89.2247%\"><span style=\"font-family: arial, helvetica, sans-serif\">Normal behavior \u2014 LED becomes steady 4 seconds after being triggered.<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif\">lights up over 8 seconds check power adapter.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div><\/div>\n<div>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif\">Step 3: Testing via Windows<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">You can verify the trigger signal using the <strong>Windows COM port utility<\/strong> or diagnostic software.<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The test steps can check via windows\u00a0 <a class=\"row-title\" href=\"https:\/\/www.acode.com\/en\/?ufaqsw-preview=2345&amp;_wpnonce=a017195bcc\" target=\"_blank\" rel=\"noopener\" aria-label=\"\u201cTS2-0010-010 Test AT10U3 Cash Drawer Trigger Via Windows\u201d (Edit)\">TS2-0010-010<\/a> or Via Android <a href=\"https:\/\/www.acode.com\/en\/?ufaqsw-preview=5542&amp;_wpnonce=a017195bcc\" target=\"_blank\" rel=\"noopener\">TS2-0010-013<\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div><\/div>\n<div><span style=\"font-family: arial, helvetica, sans-serif\">We&#8217;re here to help <a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions.<\/a><\/span><\/div>\n<div>\n<hr \/>\n<\/div>\n<\/div>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<style type=\"text\/css\">.ufaqsw-title-name-default_5542{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5542{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5542 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5542 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5542 ufaqsw-toggle-title-area-default_5542\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5542\"\n\t\t\taria-label=\"TS2-3010-013 - AT10U3 Test Cash Drawer Trigger Via Android\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3010-013 - AT10U3 Test Cash Drawer Trigger Via Android<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5542 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5542\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5542\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<h4><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\"><strong>AT10U3 Cash Drawer Trigger Setup on Android: Step-by-Step Guide<\/strong><\/span><\/h4>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">A. Connect the Trigger<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Use an <strong>Android device<\/strong> with <strong>USB Type-C<\/strong> or <strong>OTG support<\/strong>.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Plug in the <strong>USB trigger module<\/strong>.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Connect the <strong>cash drawer<\/strong> using an <strong>RJ11\/RJ12 cable<\/strong>.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">B. Install the Terminal App<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Download and install <strong>Android Serial USB Terminal<\/strong> from the Play Store.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">C. Send the Open Command<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Launch the <strong>Serial USB Terminal<\/strong> app.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Configure it to connect to the <strong>USB trigger<\/strong>.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Send a command to open the drawer.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">D. LED Status &amp; Troubleshooting<\/span><\/strong><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u2705 Normal LED Behavior<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Green LED ON<\/strong>: Power is active.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Red LED ON<\/strong>: Trigger is ready.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udee0\ufe0f Troubleshooting Steps<\/span><\/p>\n<ol start=\"1\">\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Unplug<\/strong> both the USB data cable (port 1) and RJ cable (port 3).<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Reconnect<\/strong> the USB cable and observe the LEDs:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Both LEDs ON<\/strong>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Green = power.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Send command via Serial USB Terminal.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Red LED flashes once<\/strong>: Check drawer and cable. Reconnect and retest.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Red LED stays ON (no flash)<\/strong>: Disconnect USB for 30 seconds, then retry. If unresolved, the unit may be faulty.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Red LED does not light at all<\/strong>: If Green is ON but Red remains OFF, the unit likely needs repair.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none\">\n<ol start=\"1\">\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">We&#8217;re here to help\u2014<a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions.<\/a><\/span><\/p>\n<hr \/>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<p>&nbsp;<\/p>\n<hr \/>\n<h4 id=\"AT10U3\"><strong>AT10B3 USB Cash Drawer Trigger<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8527 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/11\/150-100-UB.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h4 id=\"AT10M3\"><strong>AT10M3 Mobile Battery Cash Drawer Trigger\u00a0<\/strong><\/h4>\n<style type=\"text\/css\">.ufaqsw-title-name-default_5571{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5571{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5571 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5571 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5571 ufaqsw-toggle-title-area-default_5571\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5571\"\n\t\t\taria-label=\"TS2-3030-010 - AT10M3 Indicator &amp; Maintenance Guide\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3030-010 - AT10M3 Indicator &amp; Maintenance Guide<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5571 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5571\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5571\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<h4><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\">AT10M3 LED Indicator &amp; Maintenance Guide :<\/span><\/h4>\n<h4><span style=\"font-family: arial, helvetica, sans-serif\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7657 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/09\/10M3-Menu.webp\" alt=\"\" width=\"430\" height=\"302\" \/><\/span><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34 <strong>Red LED Lighting<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Normal Behavior<\/strong>: Red LED (6) takes approximately <strong>6\u20138 seconds<\/strong> to illuminate \u2014 this indicates standard operation.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\"><strong>Step-by-Step Diagnostic Checklist<\/strong><\/span><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udfe9<strong> A. Green LED (5) Check<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">After charging the device, <strong>unplug the USB power (3)<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">If the <strong>Green LED (5) appears very dim<\/strong>, this may indicate a weakened battery or inadequate charging.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34<strong> B. Red LED (6) Lights Up Very Slowly?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Slow illumination beyond the expected 6\u20138 seconds could signal power deficiency or poor battery health.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\u23f1\ufe0f<strong> C. Short StandbyTime?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Reduced standby time may result from a degraded battery or insufficient charge from the power source.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udee0\ufe0f <strong>Solution: Power Adapter &amp; Battery Check<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">\u2705 <strong>Test the Power Adapter<\/strong> for proper function<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">\u2705 <strong>Charge the battery<\/strong> until the <strong>Yellow LED (7) turns off<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd0d If problems persist:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Check the <strong>battery condition<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ensure the <strong>power adapter delivers sufficient current<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">If issues continue \u2192 <strong>Device may require maintenance<\/strong><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udcd8 <strong>For battery replacement instructions, refer to TS2-3030-011<\/strong><\/span><\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<style type=\"text\/css\">.ufaqsw-title-name-default_2351{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_2351{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_2351 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2351 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2351 ufaqsw-toggle-title-area-default_2351\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_2351\"\n\t\t\taria-label=\"TS2-0030-011 - How to replace AT10M3 battery ?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-0030-011 - How to replace AT10M3 battery ?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2351 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_2351\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_2351\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<p>A. Keep your workspace clean and tidy and free of any metal objects.<\/p>\n<p>B. Unscrew the 2 screws on the back panel of the case, slide out the PCB, remove the old battery and replace it with a new one.<\/p>\n<p>C. screw the 2 screws on the back panel of the case.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8524 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/11\/150-100-M3.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h4 id=\"AT10M3-S\"><strong>AT10M3-S Solar Power Cash Drawer Trigger<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8552 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/07\/150-100-M3S.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<style type=\"text\/css\">.ufaqsw-title-name-default_5589{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5589{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5589 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5589 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5589 ufaqsw-toggle-title-area-default_5589\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5589\"\n\t\t\taria-label=\"TS2-3040-010 - AT10M3-S LED Lighting &amp; Maintenance Guide\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3040-010 - AT10M3-S LED Lighting &amp; Maintenance Guide<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5589 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5589\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5589\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<h4><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\">AT10M3-S LED Lighting &amp; Maintenance Guide :<\/span><\/strong><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5576 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/07\/10M3-Menu-s.jpg\" alt=\"\" width=\"400\" height=\"278\" \/><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34 <strong>Red LED Behavior<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Standard Operation<\/strong>: Red LED (6) takes <strong>6\u20138 seconds<\/strong> to light up after activation. This delay indicates normal function.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 14pt\">Step-by-Step Diagnostic Checklist<\/span><\/span><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udfe9 <strong>A. Green LED (5) Check<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">After charging, <strong>unplug the USB power (3)<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">If the <strong>Green LED (5) appears very dim<\/strong>, power retention may be low or battery performance is degrading.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd34 <strong>B. Red LED (6) Lights Up Very Slowly?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">This could indicate weak power input or delayed response due to battery or solar issues.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\u23f1\ufe0f <strong>C. Short Standby Time?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Standby time may be reduced if the battery doesn\u2019t hold sufficient charge or the solar panel is underperforming.<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 14pt\">Solution: Solar Panel &amp; Battery Check<\/span><\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">\u2705 <strong>Verify Solar Panel Output<\/strong>: DC6V \/ 6W<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">\u2705 <strong>Charge the battery<\/strong> until the <strong>Yellow LED (7) turns off<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udd0d If the issue continues:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Check the <strong>battery condition<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Confirm the <strong>power adapter current<\/strong> is sufficient<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">If problems persist \u2192 <strong>Maintenance is required<\/strong><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">\ud83d\udcd8 For instructions on <strong>battery replacement<\/strong>, refer to <strong>TS2-0030-011<\/strong><\/span><\/p>\n<hr \/>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<p>&nbsp;<\/p>\n<hr \/>\n<h4><strong>AT10ME Buddy Cash Drawer Trigger<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8525 alignnone\" src=\"https:\/\/www.acode.com\/en\/wp-content\/uploads\/2025\/11\/150-100-ME.webp\" alt=\"\" width=\"150\" height=\"100\" \/><\/p>\n<style type=\"text\/css\">.ufaqsw-title-name-default_5603{ color: #000000 !important;}.ufaqsw-toggle-title-area-default_5603{ background-color: #d8cce2 !important;}.ufaqsw-toggle-inner-default_5603 *{ color: #000000 !important;}<\/style>\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_5603 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_5603 ufaqsw-toggle-title-area-default_5603\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_5603\"\n\t\t\taria-label=\"TS2-3050-010 - AT10ME Buddy Cash Drawer Trigger Basic Test\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\"  style=\"display:inline\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" style=\"display:none\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">TS2-3050-010 - AT10ME Buddy Cash Drawer Trigger Basic Test<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_5603 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_5603\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_5603\"\n\t\t\tstyle=\"display: none;\"\t\t>\n\t\t\t<p>&nbsp;<\/p>\n<h4><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\"><strong>AT10ME Buddy cash drawer trigger basic testing<\/strong><\/span><\/h4>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>A. POS Printer Drawer Port Test :<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Connect the <strong>POS printer drawer port<\/strong> to the <strong>cash drawer<\/strong> using the appropriate cable.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Test to <strong>open the cash drawer<\/strong>.<\/span><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u2705 <strong>If the drawer opens<\/strong>, proceed to <strong>Section B<\/strong>.<\/span><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u274c <strong>If not<\/strong>, follow <strong>Solution 1<\/strong>.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>B. AT10ME RJ-Port Test :<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Connect the <strong>AT10ME RJ-Port<\/strong> directly to the <strong>cash drawer<\/strong>.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Test the <strong>open drawer function<\/strong>.<\/span><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u2705 <strong>If the drawer opens<\/strong>, proceed to <strong>Section C<\/strong>.<\/span><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u274c <strong>If not<\/strong>, follow <strong>Solution 2<\/strong>.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">we&#8217;re here to help\u2014<a href=\"https:\/\/www.acode.com\/en\/support-ticket\/\">contact our team anytime with your questions.<\/a><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>C. Combined Connection Test<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Connect the <strong>AT10ME RJ-Port<\/strong> to the <strong>cash drawer<\/strong>.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Also, connect the <strong>POS printer drawer port cable<\/strong> to the <strong>AT10ME PRT-IN<\/strong> port.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Test both connections to <strong>open the cash drawer<\/strong><\/span><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u2705 <strong>If successful<\/strong>, Test is complete.<\/span><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\u274c <strong>If the drawer does not open<\/strong>, follow <strong>Solution 2<\/strong>.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">D. \u00a0Testing Signal : Green\u00a0\ud83d\udfe2LED ON and Red\u00a0\ud83d\udd34LED ON<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Troubleshooting Steps<\/strong>:<\/span>\n<ol start=\"1\">\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Unplug the USB power cable (Type-C) and RJ cable (port 3)<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Reconnect the USB Data cable and observe LED status:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If both LEDs turn on:<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Test Push Button :<\/strong><\/span><\/li>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Unplug the USB power cable (port 1) and RJ cable (port 3)<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Reconnect the USB Type-C cable and observe LED status:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If both LEDs turn on:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Press the button while watching the Red LED<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udd34\u00a0<em>Red LED flashes once<\/em>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Check the cash drawer and its cable<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">This test is performed after reconnecting the cash drawer. The drawer may be open, which reflects the correct status<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udd34\u00a0<em>Red LED stays on (no flash)<\/em>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Disconnect USB power for 30 seconds and retry<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If problem persists, the unit is likely damaged \u2014 return to factory<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udd34\u00a0<em>Red LED does not light at all<\/em>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If the Green LED is ON and the Red LED remains OFF, the unit may be damaged \u2014 return to factory for repair.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Test Pos Printer Cash Drawer port open cash drawer :<\/strong><\/span>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Unplug the USB power cable (port 1) and RPT RJ cable (port 3)<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Reconnect the USB Type-C cable , RPT RJ Cable and observe LED status:<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Control pos printer open cash drawer while watching the Red LED<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udd34\u00a0<em>Red LED flashes once<\/em>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Check the cash drawer and its cable<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">This test is performed after reconnecting the cash drawer. The drawer may be open, which reflects the correct status<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udd34\u00a0<em>Red LED stays on (no flash)<\/em>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Disconnect USB Type-C power cable for 30 seconds and retry<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If problem persists, the unit is likely damaged \u2014 return to factory<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">\ud83d\udd34\u00a0<em>Red LED does not light at all<\/em>:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If the Green LED is ON and the Red LED remains OFF, the unit may be damaged \u2014 return to factory for repair.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #339966;font-family: arial, helvetica, sans-serif;font-size: 14pt\"><strong>Solution :<\/strong><\/span><\/h4>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Check POS Printer or cash drawer<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Check AT10Me to Pos printer short-link cable.<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>AT10ME need maintenance.<\/strong><\/span><\/li>\n<\/ol>\n<hr \/>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<blockquote class=\"wp-embedded-content\" data-secret=\"WK1GhCd3n4\"><p><a href=\"https:\/\/www.acode.com\/en\/cash-drawer-trigger\/\">Cash Drawer Trigger<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Cash Drawer Trigger&#8221; &#8212; Acode System\" src=\"https:\/\/www.acode.com\/en\/cash-drawer-trigger\/embed\/#?secret=tQIGBUsN4K#?secret=WK1GhCd3n4\" data-secret=\"WK1GhCd3n4\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cash Drawer Trigger\u00a0 &#8211;\u00a0 Troubleshooting This guide covers common issues across models like AT10PB, AT10U3, AT10ME, AT10M3, and AT10M3-S. Learn how to test functionality, resolve power-related shutdowns, fix open\/close detection errors, and interpret LED indicators for smooth POS integration. AT10PB\u00a0 \u00a0AT10U3\u00a0 \u00a0AT10ME\u00a0 \u00a0AT10M3\u00a0 \u00a0AT10M3-S &nbsp; AT10PB Push Button Cash Drawer<span class=\"more-link\"><a href=\"https:\/\/www.acode.com\/en\/?ufaqsw=ts2-3050-010-at10me-buddy-cash-drawer-trigger-basic-testing\">Continue Reading<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[254],"tags":[],"hf_cat_post":[246],"class_list":["entry","author-masteradmin","post-5305","post","type-post","status-publish","format-standard","category-troubleshoot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Cash Drawers Trigger Troubleshooting &#8211; Acode System<\/title>\r\n<meta name=\"description\" content=\"Troubleshoot Acode cash drawer triggers with expert tips for AT10 Series. 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