Contact Technical Support Form

Our support team is ready to assist. Please complete the form below with detailed information so we can provide a prompt and accurate response.

Please include:

    Technical Support

    We will make commercially reasonable efforts to provide technical assistance; however, we cannot guarantee that every issue will be resolved or that all products will operate without errors.

    Standard technical support is available for all current products that are within the warranty period. To request assistance, please contact us through our Technical Support Contact Form.

    Support Request Process :

    When reporting a product issue, please provide the following information:

    1. Product information, including the Model Number, Type Number, and Serial Number (found on the product label).
    2. A detailed description of the issue, including the steps required to reproduce the problem.
    3. Operating system details, including the name and version of the operating system in use.
    4. Technical contact information, including your name and email address.

    To assist with troubleshooting, we may ask you to perform certain tests or actions to determine whether the issue is related to the product. Your reasonable cooperation during this process is appreciated.

    Video Submission (If Required)

    If the issue cannot be clearly identified, we may request a video recording for further analysis. A secure upload link and password will be provided. For security reasons, we will never request your personal passwords.

    Please note:

    • Video files only.
    • Preferred formats: MP4 or MOV.

    Support Case Closure

    A support case may be closed if we do not receive a response to our requests for information or status updates within 10 business days.

    Support Exclusions

    Technical support may not be available under the following circumstances:

    1. Unapproved hardware, software, tools, or accessories have been added to or used with the product.
    2. The product has been damaged, misused, modified, or the failure was caused by the buyer.
    3. The reported issue cannot be reproduced when the product is operated according to the specified configuration, requirements, or operating conditions.

    Business Hours :

    Monday to Friday
    9:00 AM – 5:00 PM (Hong Kong Time)