How to Install the ALD Customer Display on Windows ?

Installation Guide for ALD Customer Display on Windows Operating Systems 

Step 1: Pre-Installation Checklist

• BitLocker: If enabled, temporarily disable it to avoid installation conflicts.
• Driver Signature Enforcement: Some ALD displays use unsigned drivers. You’ll need to disable this feature temporarily to proceed.

How to Disable Driver Signature Enforcement:

1. Hold Shift and click Restart from the Start menu.
2. Navigate to: Troubleshoot → Advanced Options → Startup Settings.
3. Click Restart.
4. Press F7 or 7 to select Disable Driver Signature Enforcement.

Note: This change resets after the next reboot.

Step 2: Connect the Display

• Plug the ALD display into a USB port.
• Windows will detect it as a USB Serial Device (e.g., COM3) or Communications Port (e.g., COM1).

 Step 3: Install the ALD Customer Display Utility

• Download the utility from ACODE’s official website.
• Launch it via the Start menu or directly from the installation folder.Note: This change resets after the next reboot.

Step 4: Configure Display Settings

• Open the Customer Display Utility.
• In the bottom-right corner, click the ALD Settings button.
• Select the correct COM port (check Device Manager under Ports (COM & LPT)).
• Choose the appropriate command set (e.g., ESC/POS) based on your POS system.

Step 5: Adjust Region & Language Settings

To ensure proper localization and app compatibility:

1. Go to Settings → Time & Language → Region.
2. Set your Country or Region.
3. Under Language, add and install your preferred language.
4. Set it as the Windows display language.
5. Sign out and back in if prompted.

 Step 6: Power Supply

• No external adapter needed.
• Powered directly via USB (5V, 500mA typical).