How to Install the ALD Customer Display on Windows ?

Installation Guide for ALD Customer Display on Windows Operating Systems 

Step 1: Pre-Installation Checklist

Download the utility from ACODE’s official website.

Step 2 : How to Disable Driver Signature Enforcement:

1. Login windows administrator.
2. Temporarily Disable BitLocker (if enabled) to prevent installation conflicts.
3. Driver Signature Enforcement: Some ALD displays use unsigned drivers. You’ll need to disable this feature temporarily to proceed.

To do this:

1. Hold Shift and click Restart from the Start menu.
2. Navigate to: Troubleshoot → Advanced Options → Startup Settings.
3. Click Restart.
4. When prompted, press F7 or 7 to select Disable Driver Signature Enforcement.

Note: This change is temporary and will reset after the next reboot.

Step 3: Connect the ALD Customer Display

• Log in with Windows Administrator privileges.
• Connect the ALD Customer Display to an available USB port.
• Automatic Setup: Windows will recognize the device as a USB Serial Device and automatically install the Display Utility.

 Step 4: Install the ALD Customer Display Utility

• Locate the installation file named AcodeVMPSetup_xxxxx.exe.
• Right-click the file and select “Run as administrator” to begin the installation process.

 Step 5: Launch the ALD Customer Display Utility

• Manually execute ‘AcodeVMP.exe’ from the installation directory.
• Please enter Register Code to start ALD Utility

Step 6: Verify Display Configuration Settings

• Check the Serial COM Port:
  • Press Windows + X and select Device Manager.
  • Expand the Ports (COM & LPT) section.
  • Look for entries such as Acode Customer Display (COM_x).
• Launch the Display Utility:
  • Open it from the Start menu or directly from the installation folder.

Note : Any changes made here will reset after the next system reboot.

Step 7: Configure Display Settings

• Launch the Customer Display Utility.
• Click the “ALD Settings” button located in the bottom-right corner of the window.
• Use the testing tools to connect and verify the current COM port.

Step 8: Connect Your POS System to the ALD Customer Display

• Select the correct COM port: Open Device Manager and check under Ports (COM & LPT) to identify the appropriate port.
• Choose the correct command set: Based on your POS system, select the compatible protocol (e.g., ESC/POS) to ensure proper communication with the display.

Step 9: Adjust Region & Language Settings

To ensure proper localization and app compatibility:

• Go to Settings → Time & Language → Region.
• Set your Country or Region.
• Under Language, add and install your preferred language.
• Set it as the Windows display language.
• Sign out and back in if prompted.

What is ALD LCD Multimedia Customer Display ?

The ALD LCD Multimedia Customer Display is a modern, high-visibility screen designed to replace traditional VFD (Vacuum Fluorescent Display) pole displays commonly used in POS systems. With USB connectivity and full support for Windows operating systems, it delivers enhanced visual performance without requiring changes to your existing software

This USB-powered display supports dynamic content such as:

Transaction details
Promotional messages
Branding visuals

Its sleek design and multimedia capabilities make it ideal for retail environments looking to elevate customer engagement while maintaining plug-and-play simplicity.

Features :

• Plug-and-Play Setup: Just install the display and Acode’s configuration utility.
• Multimedia Support:
  • Display company logos, images (JPG), price info, date/time.
  • Run slideshows and promotional videos during idle time.
• Split-Screen Layouts:
  • Multiple zones for customized content (e.g., logo, pricing, multimedia).
• VFD Emulation:
  • Automatically converts VFD commands to LCD output.
  • Compatible with ESC/POS and other common command sets.
• Model Variants

  Model	Display Zones	Capabilities
  ALD-BP	2 zones	Basic: logo, price, date/time
  ALD-VP	3 zones	Standard: adds image support
  ALD-MP	4 zones	Multimedia: includes video playback

  Compatibility & Power

• OS Support: Windows only
• Languages: Follows Windows system language
• Power: USB-powered, no external supply needed

Transition from Serial to USB Customer Display

• No Coding Required: If your existing POS program uses a serial port interface, switching to a USB customer display typically doesn’t require rewriting your software.
• Command Compatibility Matters: You must ensure the USB display supports the same command encoding as your original setup.
• Recommended Encoding: Most systems use ESC/POS commands, so confirm that your new USB display is compatible with this standard before purchasing.

What kind of system does the ALD Multimedia Customer Display support ?

The ALD Multimedia Customer Display supports Windows operating systems. It’s designed to work seamlessly with Windows environments, and it uses the system’s default language settings for display output. That means if your Windows system is set to Japanese, the display will show content in Japanese; if it’s set to English, it will show English.

System Compatibility of ALD Multimedia Customer Display

• Supported OS: Windows only
• Language Support: Follows the system’s default language setting
• Font Compatibility: While most standard fonts are supported, some special or non-standard fonts may not display correctly on the device

Does the ALD Customer Display require an external power supply?

No, the ALD Customer Display does not require an external power supply. It is powered directly through the USB port of your system.

Power Details –

• Power Source: USB port
• Voltage Requirement: Standard USB 5V, 500mA is sufficient
• No Special USB Port Needed: Works with regular USB ports—no need for high-power or externally powered USB hubs

Does my host system need to be powered by a special USB port?

No, your host system does not need to be powered by a special USB port to use the ALD Customer Display.

 Power Requirements –

• Standard USB Port: The display runs on a regular USB port with 5V 500mA, which is typical for most computers and POS terminals.
• No External Power Supply Needed: It draws power directly from the USB connection—no need for adapters or powered hubs.