How to Install the ALD Customer Display on Windows System?

Step 1: Pre-Installation Checklist

Download the utility from ACODE’s official website.

  1. Download ALD Utility :  https://www.acode.com/en/download/ald-vmp-display-driver-with-vmp-virtual-com-utility-3r2/
  2. Download Testing Utility : https://www.acode.com/en/download/ads-cash-drawer-ald-customer-display-testing-tool/

Step 2 : How to Disable Driver Signature Enforcement:

  1. Login windows administrator.
  2. Temporarily Disable BitLocker (if enabled) to prevent installation conflicts.
  3. Driver Signature Enforcement: Some ALD displays use unsigned drivers. You’ll need to disable this feature temporarily to proceed.

To do this:

  1. Hold Shift and click Restart from the Start menu.
  2. Navigate to: Troubleshoot → Advanced Options → Startup Settings.
  3. Click Restart.
  4. When prompted, press F7 or 7 to select Disable Driver Signature Enforcement.

Note: This change is temporary and will reset after the next reboot.

Step 3: Connect the ALD Customer Display

  • Log in with Windows Administrator privileges.
  • Connect the ALD Customer Display to an available USB port.
  • Automatic Setup: Windows will recognize the device as a USB Serial Device and automatically install the Display Utility.

 

 Step 4: Install the ALD Customer Display Utility

  • Locate the installation file named AcodeVMPSetup_xxxxx.exe.
  • Right-click the file and select “Run as administrator” to begin the installation process.

 

 

 Step 5: Launch the ALD Customer Display Utility

 

  • Manually execute ‘AcodeVMP.exe’ from the installation directory.
  • Please enter Register Code to start ALD Utility

 

Step 6: Verify Display Configuration Settings

  • Check the Serial COM Port:
    • Press Windows + X and select Device Manager.
    • Expand the Ports (COM & LPT) section.
    • Look for entries such as Acode Customer Display (COM_x).
  • Launch the Display Utility:
    • Open it from the Start menu or directly from the installation folder.

Note : Any changes made here will reset after the next system reboot.

Step 7: Configure Display Settings

  • Launch the Customer Display Utility.
  • Click the “ALD Settings” button located in the bottom-right corner of the window.
  • Use the testing tools to connect and verify the current COM port.

 

Step 8: Connect Your POS System to the ALD Customer Display

  • Select the correct COM port: Open Device Manager and check under Ports (COM & LPT) to identify the appropriate port.
  • Choose the correct command set: Based on your POS system, select the compatible protocol (e.g., ESC/POS) to ensure proper communication with the display.

 

Step 9: Adjust Region & Language Settings

To ensure proper localization and app compatibility:

  • Go to Settings → Time & Language → Region.
  • Set your Country or Region.
  • Under Language, add and install your preferred language.
  • Set it as the Windows display language.
  • Sign out and back in if prompted.