Troubleshooting – Cash Drawer Trigger

A. AT10PB Light Status :

     Green LED on – power ready, Red LED on – Trigger ready.

B. Green and Red LEDs are off :

1. Inset USB Power cable with DC5V USB power adapter.
2. Check USB Power Cable and USB Power Adapter
   * if the cable and power adapter normal, 10PB may be damaged, please return to the factory.

C. Green LED is on, red LED is off :

1. Unplug USB power and RJ cable
2. Plug in USB power cable Check LED status
3. Green LED and red LED light up:
4. Try pressing the button and checking at the same time if the Red LED flashes only once ?
   a. If you are unsure about the red LED signal, disconnect the USB power cable and press the button again to check.
   b. The red LED flashes once, check the cash drawer and cash drawer cable.
   c. Red LED is always on, no flash signal, unplug USB power for 30 seconds, try again, same result, 10PB is damaged, please return to factory.
   d. Green LED light is on and red light is always off, 10PB is damaged, please return to factory repair.

AT10PB is designed for low power consumption. The power bank may not detect that the AT10PB is running, so the power bank will power off.

Any solution :

1.  change to use a mobile power supply,
2. Use always on power bank
3. it is best to choose AT10M3 Mobile Push Button series